​

Effective Date: 28 July 2026

At Thousand Threads, we understand that customers may occasionally need to cancel an order. Please read the following conditions before submitting a cancellation request.

Order Cancellation

Customers may request cancellation within 12 hours of placing the order or before the order has been processed for dispatch, whichever occurs first.

To request cancellation, contact us with your order number, customer name and registered phone number.

Once an order has been packed, dispatched or handed over to the delivery partner, it cannot be cancelled. After delivery, any eligible request will be handled according to our Refund and Return Policy.

Made-to-Order and Customised Products

Made-to-order, customised, pre-ordered or specially sourced products cannot be cancelled once production, customisation or sourcing has started.

This restriction does not affect the customer’s rights if the product received is damaged, defective or different from the confirmed order.

Cancellation by Thousand Threads

Thousand Threads reserves the right to cancel an order under circumstances including:

• The product is unavailable or out of stock.

• Incorrect pricing or product information was displayed.

• The payment was unsuccessful or could not be verified.

• The delivery address is incomplete or outside our serviceable area.

• The order is suspected to be fraudulent or unauthorised.

• Technical or operational issues prevent us from completing the order.

If an order is cancelled by Thousand Threads after successful payment, the customer will receive a full refund to the original payment method.

Cancellation Charges

Thousand Threads does not charge customers a separate cancellation fee for an approved cancellation request.

Shipping or delivery charges will also be refunded if the order is cancelled before dispatch.

Refund Timeline

For prepaid orders, approved refunds will be initiated to the original payment method. Refunds normally reflect in the customer’s bank account, card or UPI-linked account within 5–10 business days, depending on the payment provider and bank processing time.

Thousand Threads is not responsible for delays caused by banks or payment service providers after the refund has been successfully initiated.

How to Request Cancellation

Please contact us using the following details:

Email: [support email]
Phone/WhatsApp: +91 70344 33937

Please include:

• Order number

• Customer name

• Registered phone number

• Reason for cancellation

Business Information

Thousand Threads is a saree retail brand operated by Shilpa Selvaraj, Proprietor of Thousand Things.

GSTIN: 32CZHPS3464C2ZF
Address: G 289, Kallarackal Arcade, Panampilly Nagar, Ernakulam, Kerala – 682036

For information regarding returns, exchanges or damaged products, please refer to our Refund and Return Policy.