top of page
Untitled.png

Shipping and Delivery Policy

Effective Date: 28 July 2026

​

At Thousand Threads, we carefully inspect and package every saree to ensure it reaches you safely and in excellent condition.

​

Shipping Coverage

​

We currently deliver to serviceable locations across India. International shipping is not available through the website unless confirmed separately by our team.

 

Order Processing Time

​

  • Ready-stock products are normally processed within 1–3 business days after payment confirmation.

  • Made-to-order, customised or pre-order products may require 7–14 business days before dispatch.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

The estimated processing time for special products may also be mentioned on the individual product page.

 

Estimated Delivery Time

​

After dispatch, orders are generally delivered within 3–8 business days, depending on the customer’s location and courier serviceability.

Delivery may take longer for remote locations or during festivals, public holidays, adverse weather, strikes, courier disruptions or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed during checkout before payment is completed.

Free-shipping offers, when available, may depend on the order value, delivery location or promotional conditions.

Order Tracking

Once the order has been dispatched, available tracking information will be shared through email, SMS or WhatsApp.

Customers can use the tracking information provided by the courier partner to check the delivery status.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name

  • House or building details

  • Street and locality

  • City and state

  • Correct PIN code

  • Active phone number

Once an order has been dispatched, we may not be able to change the delivery address.

Failed Delivery

The courier partner may attempt delivery more than once. Customers are requested to remain available through the phone number provided while placing the order.

If delivery fails because of an incorrect address, unavailable recipient, refused delivery or repeated unsuccessful attempts, the parcel may be returned to us. Additional shipping charges may apply if the customer requests re-dispatch.

Damaged or Tampered Packages

If the external package appears damaged or tampered with at the time of delivery, please refuse the package or immediately contact us.

If a damaged, defective or incorrect product is received, contact us within 48 hours of delivery with:

  • Order number

  • Photos or video of the package

  • Photos or video of the received product

  • A brief explanation of the issue

Eligible cases will be handled according to our Refund and Return Policy.

Delayed or Lost Shipments

If an order is significantly delayed or tracking has not been updated, please contact us. We will coordinate with the courier partner and provide an update.

If a shipment is officially confirmed as lost, Thousand Threads will offer a replacement or refund, subject to product availability and verification.

Partial Shipments

Orders containing multiple products may sometimes be delivered in separate packages. Customers will not be charged additional shipping fees when the order is divided by Thousand Threads for operational reasons.

Order Cancellation

Orders can only be cancelled according to the conditions mentioned in our Cancellation Policy. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For shipping or delivery assistance, contact:

Email: [support email]
Phone/WhatsApp: +91 70344 33937

Please provide your order number when contacting our support team.

Business Information

Thousand Threads is a saree retail brand operated by Shilpa Selvaraj, Proprietor of Thousand Things.

GSTIN: 32CZHPS3464C2ZF
Address: G 289, Kallarackal Arcade, Panampilly Nagar, Ernakulam, Kerala – 682036

bottom of page